Frequently Asked Questions
bg398 FAQ — Answers to All Your Questions
From opening an account to withdrawing money via bKash, from cricket betting to slots — find detailed answers to any question you have about bg398 on this page.
bg398 is a trusted online casino and sports betting platform in Bangladesh. Below we have organized the most frequently asked questions from our players into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your question, ask us directly via our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at bg398 you need an active mobile number, a valid email address, and your full name. You must also provide your date of birth for age verification — only those aged 21 or above can register. Registering with accurate information makes the withdrawal and bonus process faster and hassle-free.
No. According to bg398 rules, each person may operate only one account. If multiple accounts are detected, they may be closed and there is a risk of bonuses being cancelled. We ask everyone to use a single account in order to maintain a fair playing environment.
Click the "Forgot Password" option on the bg398 login page. A verification code will be sent to your registered mobile number or email. Once you enter the code correctly, you can set a new password. If you have trouble, get help from our support team via 24/7 live chat.
bg398 may request account verification before large withdrawals. This process can be completed by submitting a scanned copy of your national ID card or passport. Once verification is complete, withdrawals become faster and your account security is further improved.
Yes. The bg398 website is mobile-friendly, so you can easily log in from the browser on both Android and iOS phones. There is no need to install a separate app — just open bg398.cam and log in with your ID and password.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to bg398 are generally credited to the account within a few minutes. The minimum deposit is ৳300. There may be a slight delay during peak hours or due to network issues. If it takes more than 15 minutes, take a screenshot of the payment and contact us via live chat.
Yes. bg398 supports all popular mobile banking methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer. The minimum deposit for all methods is ৳300 and no extra charges apply.
The withdrawal process at bg398 is generally completed within 10 to 45 minutes. The minimum withdrawal is ৳500. If your account verification is complete, this time may be even shorter. Make sure to confirm the correct mobile number and amount when requesting a withdrawal.
The minimum withdrawal at bg398 is ৳500. The maximum amount depends on your account level and payment method. Account verification may be required for higher withdrawal amounts. Contact live chat support for more details.
bg398 does not charge any fees of its own on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may charge standard transaction fees — this is part of that provider's own policy and is outside bg398's control.
Withdrawals via bank transfer are also generally processed within 10 to 45 minutes, though the bank's own processing time may be added. Major banks in the country are supported, including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.
Games and Rules
Games and Rules
To bet on BPL matches at bg398, first deposit money into your account. Then select the match from the cricket section and choose your preferred market (match winner, total runs, bowler wickets, etc.). Enter the desired amount and confirm your bet. If live betting is active, you can also place bets while the match is in progress.
bg398 has hundreds of slot games from top providers including PG Soft, Pragmatic Play, JILI, and many more. Popular titles such as Fortune Tiger, Sweet Bonanza, Gates of Olympus, Fortune Gems, and Crazy 777 are available to play. The games run fully on mobile as well.
bg398's live casino section offers live roulette, live blackjack, live baccarat, live dragon-tiger, and many more games from providers such as Evolution Gaming and Ezugi. Experience playing directly with a real dealer.
RTP (Return to Player) is the theoretical calculation of what percentage of total wagers a game returns to players on average over the long term. It is a statistical average — it does not guarantee the outcome of any single session. All games at bg398 undergo independent testing to ensure fair play.
Aviator is a crash game by Spribe where a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, that multiplier is applied to your bet. Cashing out at the right time is the core strategy. The outcome of the game is determined randomly each round.
Bonuses and Promotions
Bonuses and Promotions
New members at bg398 receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive ৳1,500 as a bonus. To get this bonus, simply open an account and make your first deposit. A 20x wagering requirement applies on the bonus.
Wagering requirement means you must place bets on the bonus amount a specified number of times before you can withdraw it. For the bg398 welcome bonus this is 20x. That means if you receive ৳1,000 in bonus, you must place a total of ৳20,000 in bets before withdrawing. Once the requirement is met, you can withdraw in the normal way.
bg398's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly you are automatically promoted to a higher level. Weekly cashback starts at a maximum of 0.2% at Bronze and goes up to a maximum of 1.2% at Diamond.
bg398's VIP cashback returns a portion of your net losses each week. The rate varies by VIP level — a maximum of 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond. Cashback is added directly to your wallet.
Yes. bg398 runs special betting promotions and bonuses during major cricket tournaments such as IPL, T20 World Cup, and BPL. These offers are available for a limited time. Check the promotions section on the site or ask via live chat for the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. bg398 uses SSL encryption technology, which keeps your personal information and transactions completely secure. Your information is not sold to third parties. Read our privacy policy for more details.
The minimum age to participate at bg398 is 21 years. Age is verified at the time of registration and accounts may be closed if the condition is violated. We take a strict stance against minors playing.
bg398 places the highest importance on responsible gaming. If you feel that playing is getting out of control, contact us immediately via live chat or visit our responsible gaming page. We provide deposit limit and self-exclusion options.
Self-exclusion is a feature that allows you to voluntarily close your account for a set period of time. It can be taken from 30 days up to a longer term. To apply, contact us via live chat or email at [email protected].
bg398 uses software only from reputable game providers, which are operated using Random Number Generator (RNG) technology. Ensuring fair play is part of our core principles. If you have any doubts, let support know right away.
bg398's support team provides service in Bengali 24 hours a day, 7 days a week via live chat. If you wish to contact us by email, write to [email protected]. There is no phone or WhatsApp number — live chat is the fastest way to reach us.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day. Click live chat or send us an email.
For those aged 21 and above only. Play responsibly.