bg398 Complete Terms and Conditions
Please read these terms carefully before using our platform. By registering an account, you confirm that you have read, understood and agreed to all of these terms.
Table of Contents
- 1. General Principles
- 2. Account Registration
- 3. Age Limit and Eligibility
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Betting and Gaming Rules
- 7. Prohibited Activities
- 8. Account Closure
- 9. Privacy and Data
- 10. Limitation of Liability
- 11. Dispute Resolution
- 12. Changes and Amendments
- 13. Contact Us
bg398 (referred to hereinafter as "Platform", "we" or "us") is an online casino and sports betting service provider operating for users in Bangladesh. These terms and conditions ("Terms") apply to the use of all services, websites, applications and other digital platforms of bg398.
By creating an account, logging in, or using any service on our platform, you acknowledge that you have read, understood and agreed to these complete terms. If you do not agree with any part of these terms, please refrain from using our services.
General Terms
bg398 is a safe and reliable online gaming platform. Our goal is to provide players in Bangladesh with a secure, fair and enjoyable gaming experience. These terms apply to every registered member and will be considered a legal agreement between the platform and the user.
1.1 Scope of Services
bg398 includes the following services:
- Online casino games (slots, live casino, table games)
- Sports betting (cricket, football, kabaddi and various other sports)
- Fishing games and other special game categories
- VIP membership program and loyalty rewards
- Bonuses and promotional offers
1.2 Priority of Terms
In addition to these general terms, separate special conditions may apply to various bonuses and promotions. In such cases, the special conditions will take priority over the general terms, but only for that specific promotion.
To create an account on bg398, you must provide accurate, complete and up-to-date personal information. bg398 reserves the right to suspend or cancel an account if incorrect information is provided.
2.1 Registration Terms
- Each individual may operate only one account. If the same person creates multiple accounts, all accounts will be cancelled and all balances will be forfeited.
- The mobile number and email address provided must be active and belong to you.
- If any account information changes, notify our support team immediately.
- The member is solely responsible for the security of their account.
2.2 Account Verification (KYC)
To ensure security and prevent financial fraud, bg398 may request identity verification documents at any time. Verification must be completed to access withdrawal services. Failure to complete verification may result in the withdrawal process being suspended.
2.3 Account Login Security
Keep your login details (username and password) confidential and do not share them with third parties. bg398 will never ask for your password by phone or email. If you suspect unauthorized access, contact our 24/7 live chat immediately.
The following requirements must be met to participate on our platform:
- You must be 21 years of age or older.
- Online gaming must be legally permitted from your current location.
- You must have an active payment method (bKash, Nagad, Rocket or a bank account) in your own name.
- You must be of sound mind and using this service voluntarily.
bg398 maintains strict controls for minors. If any underage person creates an account, that account will be closed immediately and the associated balance will be forfeited.
The following methods are supported for depositing and withdrawing funds on bg398:
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| bKash | ৳300 | ৳500 | 10–45 minutes |
| Nagad | ৳300 | ৳500 | 10–45 minutes |
| Rocket | ৳300 | ৳500 | 10–45 minutes |
| Bank Transfer | ৳300 | ৳500 | 10–45 minutes |
4.1 Deposit Rules
- Deposited funds must be sent only from your own payment method — deposits through third parties are not permitted.
- bg398 does not charge any additional fees on deposits; however, your payment provider's own charges may apply.
- If a deposit is delayed due to a technical error, please contact live chat.
4.2 Withdrawal Rules
- Withdrawals can only be made to the same payment method used for the deposit.
- Withdrawals will not be processed until active bonus wagering requirements have been met.
- Large withdrawal amounts may be delayed if verification has not been completed.
- bg398 reserves the right to suspend withdrawals in cases of suspicious activity.
Bonus, Gaming and Security Rules
bg398 offers various types of bonuses and promotions for its members. Each bonus is subject to its own specific terms.
5.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳300 is required to claim this bonus.
5.2 General Bonus Terms
- Each bonus offer applies once per member.
- Wagering requirements must be fully met before bonus funds can be withdrawn.
- Bonus usage is limited to a set time period — the bonus will be forfeited once it expires.
- bg398 reserves the right to cancel a bonus and any associated winnings if any suspicious activity or bonus abuse is detected.
- bg398 reserves the right to modify, suspend or cancel any bonus offer at any time.
5.3 VIP Cashback Program
bg398's VIP program has five tiers, with weekly cashback benefits provided at each tier:
| VIP Tier | Weekly Cashback |
|---|---|
| Bronze | Up to 0.2% |
| Silver | Up to 0.5% |
| Gold | Up to 0.7% |
| Platinum | Up to 1.0% |
| Diamond | Up to 1.2% |
All gaming activities on bg398 are conducted in accordance with Fair Play principles. The outcome of each game is determined using a neutral Random Number Generation (RNG) system.
6.1 General Betting Rules
- A bet that has been confirmed cannot be changed or cancelled.
- If a game is interrupted due to a technical error, the bet for that round will be cancelled and the funds will be returned.
- In any dispute regarding game rules, the decision of bg398 will be considered final.
- In sports betting, if an event is cancelled, the bet amount will be returned.
6.2 Special Sports Betting Rules
For betting on cricket (BPL, IPL, T20, ICC), football (FIFA) and other sports:
- Bets placed before a match starts will be treated as "pre-match".
- In live betting, odds may change — the odds on a confirmed bet will not change.
- For events with no official determination or record, bg398 will follow the most credible available source.
The following activities are strictly prohibited on bg398. Violating these rules will result in account closure and full balance forfeiture:
- Operating multiple accounts or using another person's account.
- Placing strategic bets for the purpose of bonus abuse or system exploitation.
- Money laundering or depositing funds obtained from illegal sources.
- Attempting to hack or manipulate the platform's software.
- Creating an account using a false identity or documents.
- Soliciting, harassing or defrauding other members.
- Playing games using automated bots or software.
- Accepting deposits from third-party accounts.
bg398 follows a zero-tolerance policy to prevent financial fraud. If suspicious activity is detected, all associated accounts will be suspended for the duration of the investigation.
8.1 Voluntary Account Closure
You may request to close your account at any time via our 24/7 live chat. Before closing your account, complete all active bonus wagering requirements or cancel the bonus. Any remaining balance eligible for withdrawal will be returned.
8.2 Account Closure by bg398
bg398 reserves the right to close an account without prior notice in the following cases:
- If any clause of these terms and conditions is violated.
- If evidence of fraud or deception is found.
- If the account remains inactive for an extended period (generally 18 months or more).
- Due to legal obligations or regulatory directives.
Privacy, Liability & Contact
Protecting your personal data is bg398's highest priority. We keep your data secure using SSL encryption and modern security methods. Read our detailed privacy policy on the Privacy Policy page.
9.1 Data Collection & Use
We collect and process your information only for the following purposes:
- Account management and verification.
- Processing payments and completing financial transactions.
- Detecting and preventing fraud.
- Providing customer support services.
- Meeting legal obligations.
9.2 Cookie Policy
bg398 uses cookies to improve the user experience on the website. By continuing to use the site, you are consenting to our cookie policy.
To the maximum extent permitted by applicable law, bg398 is not liable for the following:
- Any loss caused by internet disconnection or technical issues.
- Delays or failures by third-party payment providers.
- Loss caused by security vulnerabilities in your device or network.
- Unauthorized access to your account by a third party (if due to your own negligence).
- Financial loss resulting from gaming decisions — gaming involves risk and is subject to your own judgment.
bg398 is committed to ensuring the highest standard of service. However, in the event of disruption due to technical reasons, we will work to resolve the issue as quickly as possible.
If you have any dispute or complaint, please contact our customer support team first. Our 24/7 live chat and email support team will make every effort to resolve your issue.
11.1 Complaint Submission Process
- Contact us via 24/7 live chat or email us at [email protected].
- Provide your account details, a full description of the issue, and any relevant screenshots or information.
- Our support team will review the complaint in a timely manner.
- The decision will be communicated to you.
11.2 Final Decision
In any dispute regarding gaming results, bonus calculations, or account matters, the final decision of bg398, after reviewing all relevant information, shall be considered binding.
bg398 reserves the right to change, amend, or update these terms and conditions at any time. If you continue to use the platform after any changes, that will be taken as an indication of your acceptance of the new terms.
For significant changes, we will notify members via email or by posting a notice on the site. Visit this page regularly to stay informed about the latest version of the terms and conditions.
If you have any questions or comments about these terms and conditions, please contact our support team in the following ways:
- Live Chat: 24/7 support available in Bengali
- Email: [email protected]
Our customer support team is always ready to serve you, entirely in Bengali.
For more information, visit our other policy pages: Privacy Policy, Responsible Gaming and FAQ.
Play Responsibly
Gambling is a form of entertainment — it is not a source of income. Do not bet beyond your means. If you need help, read our responsible gaming guide.
Responsible Gaming Guide